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Refund & Return Policy

Refund & Return Policy

PRODUCT DEFECT

If there are any defects in the ordered product, we will send the replacement, once we have received the original returned item. All shipping charges will have to be borne by the customer for the resending of the items back to us. All items must be in original condition and show no signs of use, and must be returned in original packaging. If we can’t get you a replacement, we will refund you the full amount. This will also applies to wrong items sent, except, this time courier charge will be borne by us.

REFUND & REPLACEMENT

Please take note that any refund or replacement will have to be done within 3 days upon receiving the items. We will not refund after such date for any reason whatsoever. For “customer-requested” order cancellation or cancellation of backorder before the stipulated 8-weeks time period, there will be a payment gateway charge of RM15.00 that will be deducted from the refund amount.

WRONG ADDRESS

In any cases, where you did not received the items that you ordered due to our mistakes (wrong address etc), we will refund you the full amount or send you a replacement (if we have an extra copy) at no extra cost. Do take note that the customer have the responsibility to enter the correct address. If not, we can’t refund you back your money.

COURIER ISSUE

Teenage Head Records will not be responsible to any problems on the courier side. Customer will have to follow up with Poslaju for tracking purposes, resending of items for unsuccessful delivery, specific special delivery instructions (like timing, location) etc.

LIMITED EDITIONS

For limited editions (coloured vinyl etc) order, we will try to make sure you’ll get the variant that you ordered but due to the limitations, sometimes not everybody can get what they want, especially for the the sought-after limited titles. We will consult you first, if you still want the regular version. If not, we will cancel the order and refund you back your money. Charge will also applies to cancellation of order for already in-stock item/s.

Payment Methods

Courier

About Us

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Call Us

+60356130020

Company Details

TH Records Sdn Bhd
1076548-D
Incorporated 6th January 2014

Physical Store

No 20, Jalan SS14/1 (Back Lot),
Subang Jaya, 47500, Selangor, Malaysia

Directions

"Google Map" or "Waze" us by typing "Teenage Head Records". We are also easily reachable by public transport via the Kelana Jaya LRT line. Alight at SS15 station and we are 5-mins-walk away

Opening Hours

Opens daily, 11:00AM - 7:00PM (with the exception of some Public Holidays)

*Entry for fully-vaccinated customers only. Digital vaccination certificate is to be shown to staff on duty upon entry. Absolutely no entry for kids under 12 and  those under 18, who have yet to be vaccinated, can only enter the premise with an accompanying vaccinated parent/guardian. Lastly, we no longer accept entry by manual check-in. All customers are supposed to have a smartphone with the MySejahtera app for check-in

Copyright © 2020 Teenage Head Records. All Rights Reserved.