*PLEASE READ THESE IMPORTANT POINTS BEFORE PLACING YOUR ORDER
1) If you ordered “IN STOCK” items and “BACKORDER”/”PREORDER” items under the same cart, items will be delivered or available for self-collection, only after ALL items are in-stock. Best to use separate carts for “IN STOCK” items and “BACKORDER”/”PREORDER” items, if you want your in-stock items to be delivered/collected first. Using the same cart implies that you want all your items to be delivered/collected in one package;
2) Barring any major mishaps, “IN STOCK” items will be posted out or ready for in-store pickup within 3-5 days, “BACKORDER” items (depending on availability, filling rate and shipping schedule), within 2-8 weeks and “PREORDER” items, 2-4 weeks after its release date;
3) Do CONTACT US after the stipulated BACKORDER period of 8-weeks, for a refund, if you choose to do so. If we do not get any instruction from you, we will just proceed with the order until item/s is/are in stock;
4) Please choose your shipping options, whether you want it posted out or in-store pickup;
5) Please liaise directly with the respective courier services if you have any special instructions (specific location, timing, day to deliver etc) for your delivery. Also, we are not able to do any gift wrappings, special messages, birthday greetings etc for your order;
6) To check your order status, when logged in, go to MY ACCOUNT/ORDERS, then click ORDERS;
7) If you are doing in-store pickup, make sure the status is “READY FOR PICKUP” before coming over.