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FAQ

FAQ

What does "OUT OF STOCK" means?

“OUT OF STOCK” simply means that items are no longer orderable.

What does "BACKORDER" means?

“BACKORDER” means that we don’t have that particular title in-stock but is orderable. Depending on availability and filling rate, item should be in within 2-8 weeks. If item cannot be ordered within 8 weeks, we will refund you back your money.

What does "PREORDER" means?

“PREORDER” is usually for upcoming NEW titles or releases. Preorder helps us to order just the right amount stock for our inventory. To avoid disappointment of not getting it the first time, we advise you to preorder, especially for the big, popular titles. Preorder items should be in 2-4 weeks after its release date

What if I ordered one "IN STOCK" item and one "BACKORDER" item under the same order ID?

Items will only be posted out after ALL items are in-stock. Best to use separate carts for “IN STOCK” items and “BACKORDER”/”PREORDER” items, if you want your in-stock items to be posted out/collected first. Using the same cart implies that you want all your items to be in one package.

What does "WISHLIST" means?

“WISHLIST” means you want to add this item to your list but you do not want to buy it now… but later. Please take note that adding something to “WISHLIST” does not mean that the particular item will be “reserved” for you.

What does "REQUEST TITLE/PRICE" means?

There are about 10 millions albums (not counting separate list for 7″, cassettes, singles, underground releases etc) unofficially listed. We can’t be listing all 10 millions on our webstore in one go. If you need any particular item listed, this is the link to click. Fill in the information needed and we will reply you with a direct link to the item details, price and ordering information.

Why do I see one particular item in stock at the store but is out of stock on the webstore?

Please take note that the store inventory and the webstore inventory are 2 totally separate list. Things that you can find at the store, you cannot find it online and vice versa. There will be some common overlapping new titles, but for used items, they are specific for either the store or the webstore.

How are the used items graded?

We tend to be super, strict when grading used items. In fact, most of the times, we will to “under grade” a particular item, so customers won’t be shortchanged. This the reason why you will never see our used items graded “Mint”, “Near Mint” or even “Excellent”. Please refer to Record Collector website for a rundown on the grading system.

Can i cancel an item after I have ordered it?

Best not to… but if you need to, drop us a message with your Cart ID and we will try to sort it out for you.

Can I return damaged items?

On our part, we will try to pack your items to the best of our ability for it to arrive safe but you’ll never know what mood your postman will be on a particular day! If you need return it, please do post it back in the original packaging. You will need to bear the posting cost but we will refund you back the cost of the item. Oh ya… all returned items have to be done within 3 days upon receiving the items.

Can Teenage Head Records ship overseas?

We can… but not now. Baby steps. We will get the webstore all comfortably running first, before we make the jump.

What courier service do Teenage Head Records use?

By default, we will engaged Poslaju to deliver all of your order.

Why is the tracking number sent, shows "INVALID"?

Sometimes, it’s a typing error. Message us if that’s the case. Most of the time, Poslaju tracking system might lagged a bit and you are advise to check it at a later time.

I check out an item listed at a certain price but the price change at a later date during ordering. Why is that?

Currency fluctuates… can’t be helped. We ordered most of our stuff from overseas and we are at the mercy of currency fluctuation every minute. Also, sometimes a product might be discounted when we ordered it but when the discount period is over, it will returned back to its original price.

I ordered a specified, exclusive colour vinyl but when I received it, it's just the regular one. Why?

Exclusive items are very much sought-after and are very much dependent on allocations by our distributors. First of all, we we manage to get it, we will make sure that you get it. But of course, there will be times, say you ordered a red vinyl version of a particular items, but it got sold out in a jiff. We will send you the regular version and refund you the price difference, if there’s any.

I add an item to the cart but during checking out, the item was missing. Why is that?

Someone just beat you to it for that item. Adding to cart does not mean that the item is “reserved”. Item will only be “reserved” after payment is done.

About Us

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Call Us

+60356130020

Physical Store

No 20, Jalan SS14/1 (Back Lot),
Subang Jaya, 47500,
Selangor, Malaysia

Directions

"Google Map" or "Waze" us by typing "Teenage Head Records". We are also easily reachable by public transport via the Kelana Jaya LRT line. Alight at SS15 station and we are 5-mins-walk away.

Opening Hours

Opens daily, 11:00AM - 7:00PM, with the exception of some Public Holidays. We will announce any closure or change of opening hours here.

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