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FAQ

FAQ

What does "OUT OF STOCK" means?

“OUT OF STOCK” simply means that items are not in stock and no longer orderable.

What does "BACKORDER" means?

“BACKORDER” means that we don’t have that particular title in-stock but is orderable. Depending on availability, filling rate and shipping schedule, item should be in within 2-8 weeks. If item cannot be ordered within 8 weeks, we will refund back your money.

What does "PREORDER" means?

“PREORDER” is usually for upcoming new titles or releases. Preorder helps us to order just the right amount stock for our inventory. To avoid disappointment of not getting it in the first shipment, we advise you to preorder… especially for the big, popular titles. Preorder items should be in 2-4 weeks after its release date

What if I ordered one "IN STOCK" item and one "BACKORDER" item under the same order ID?

Items will only be posted out after ALL items are in-stock. Best to use separate carts for “IN STOCK” items and “BACKORDER”/”PREORDER” items, if you want your in-stock items to be posted out/collected first. Using the same cart implies that you want all your items to be in one package.

What does "WISHLIST" means?

“WISHLIST” means you want to add this item to your list but you do not want to buy it now… but later. Please take note that adding something to “WISHLIST” does not mean that the particular item will be “reserved” for you.

What does "REQUEST ITEM/PRICE" means?

There are about 10 millions albums (not counting separate list for 7″, cassettes, singles, underground releases etc) unofficially listed. We can’t be listing all 10 millions on our webstore in one go. If you need any particular item listed, this is the link to click. Fill in the information needed and we will email you with a direct link to the item details, price and ordering information. Do run through your inbox, one or two day after the request and if it is not there, keep a lookout for it in the spam folder. It might just be there…

Why do I see one particular item in stock at the store but is out of stock on the webstore (and vice versa)?

Please take note that the store inventory and the webstore inventory are 2 totally separate list. Things that you can find at the store, you cannot find it online and vice versa. There will be some common overlapping new titles, but for used items, they are specific for either the store or the webstore.

I have ordered my items. How do I check the status of my order?

Easy peasy. Log in… then click the MY ACCOUNT icon on the top-right hand corner and then ORDERS. All your orders statuses will be there. Take note… if you are doing self-collection, please wait for the “READY FOR PICKUP” status before coming to the store

How are the used items graded?

We tend to be super, strict when grading used items. In fact, most of the times, we will to “under grade” a particular item, so customers won’t be shortchanged. This the reason why you will never see our used items graded “Mint”, “Near Mint” or even “Excellent”. Please refer to Record Collector website for a rundown on the grading system.

Can i cancel an item after I have ordered it?

Best not to… but if you need to, drop us a message with your Order ID and we will try to sort it out for you. There will be an administration charge of RM15.00 that will be minus off from the refund amount for “customer-requested” order cancellation or cancellation of backorder before the stipulated 8-weeks time period.

Can I return damaged items?

On our part, we will try to pack your items to the best of our ability for it to arrive safe but you’ll never know what mood your postman will be on a particular day! If you need return it, please do post it back in the original packaging. You will need to bear the posting cost but we will refund you back the cost of the item. Oh ya… all returned items have to be done within 3 days upon receiving the items.

Can Teenage Head Records ship overseas?

As of 19th June 2021, we will start shipping out to Singapore first and then few other countries, in stages and then the rest of the world after that.

What courier service do Teenage Head Records use?

By default, we will engaged Poslaju to deliver all of your order for Semenanjung/Sabah/Sarawak and EMS Malaysia for Singapore. Along the way,  in the future, we will try to add a few more courier choices.

How long will shipping take?

Lots of factors (weather, holidays, peak periods etc) come into play when we are estimating how many days shipping will take, but if push comes to shove, we would say, for Semenanjung 3-5 working days, for Sabah/Sarawak 5-8 working days and Singapore 10-14 working days, from the drop-off date

How does refund works?

Sometimes, in cases where we are not able to fulfill your order or, for some unfortunate reasons, we will have to proceed with the process of refund. For Malaysians, refund will be as easy as transferring back to your local banks. Details will be given to you when we are processing it. For overseas customers though, we are not able to direct the refund to your bank account but instead, the refund will be transferred to a ‘gift card’ where you can use it to buy other items.

Why is the tracking number sent, shows "INVALID"?

Sometimes, it’s a typing error. Message us if that’s the case. Most of the time, Poslaju tracking system might lagged a bit and you are advise to check it at a later time.

I check out an item listed at a certain price but the price change at a later date during ordering. Why is that?

Currency fluctuates… can’t be helped. We ordered most of our stuff from overseas and we are at the mercy of currency fluctuation every minute. Also, sometimes a product might be discounted when we ordered it but when the discount period is over, it will returned back to its original price.

I ordered a specified, exclusive colour vinyl but when I received it, it's just the regular one. Why?

Exclusive items are very much sought-after and are very much dependent on allocations by our distributors. First of all, we we manage to get it, we will make sure that you get it. But of course, there will be times, say you ordered a red vinyl version of a particular items, but it got sold out in a jiff. We will send you the regular version and refund you the price difference, if there’s any.

I add an item to the cart but during checking out, the item was missing. Why is that?

Someone just beat you to it for that item. Adding to cart does not mean that the item is “reserved”. Item will only be “reserved” after payment is done.

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About Us

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Call Us

+60356130020
+60176210346

Company Details

TH Records Sdn Bhd
1076548-D
Incorporated 6th January 2014

Physical Store

No 20, Jalan SS14/1 (Back Lot),
Subang Jaya, 47500,
Selangor, Malaysia

Directions

"Google Map" or "Waze" us by typing "Teenage Head Records". We are also easily reachable by public transport via the Kelana Jaya LRT line. Alight at SS15 station and we are 5-mins-walk away.

Opening Hours

Opens daily, 11:00AM - 7:00PM, with the exception of some Public Holidays. We will announce any closure or change of opening hours here.

*We will be closed from 1/6/2021 (Tuesday) until further notice, due to the MCO.

Copyright © 2020 Teenage Head Records. All Rights Reserved.