“IN STOCK” means that we have the items in hand and it will be posted out in 3-5 days time.
“OUT OF STOCK” simply means that items are not in stock and no longer orderable. We do not leave non-orderable OUT OF STOCK items on the site unless they are for one of these two reasons; i) archival purposes; usually for THR’s own releases and ii) we are in the midst of rechecking the updated listing/pricing for that particular item, which will be updated to BACKORDER shortly, if it is still available to order
“BACKORDER” means that we don’t have that particular title in-stock but is orderable as our distributor/s still have it on their order list. Depending on availability, filling rate and shipping schedule, title should be in within 2-8 weeks. We have to emphasize that backorder does not mean that we will definitely get the title or get it in the stipulated backorder period. After 8 weeks and, if we still are not able to get the title, get back to us and we will refund back your money. If you do not get back to us after 8 weeks, we will just assume that you still want the title/s and we will not process for cancellation of the order. FYI, we do have title/s arriving even after 6 months!
“PREORDER” is usually for upcoming new titles or releases. Preorder helps us to order just the right amount stock for our inventory. To avoid disappointment of not getting it in the first shipment, we advise you to preorder, especially for the big, popular titles. Even with preorder, it does not mean that you are guaranteed to get the titles that you preordered… it is all about allocation. Preorder items should be in 2-4 weeks after its release date. Also do take note, that preorder date might change due to lots of factors like, logistics, manufacturing delays etc.
Items will only be posted out after ALL items are in-stock. Best to use separate carts for “IN STOCK” items and “BACKORDER”/”PREORDER” items, if you want your in-stock items to be posted out/collected first. Using the same cart implies that you want all your items to be in one package.
“WISHLIST” means you want to add this item to your list but you do not want to buy it now… but later. Please take note that adding something to “WISHLIST” does not mean that the particular item will be “reserved” for you.
There are about 10 millions albums (not counting separate list for 7″, cassettes, singles, underground releases etc) unofficially listed. We can’t be listing all 10 millions on our webstore in one go. If you need any particular item listed, this is the link to click. Fill in the information needed and we will email you with a direct link to the item details, price and ordering information. Do run through your inbox, one or two day after the request and if it is not there, keep a lookout for it in the spam folder. It might just be there.
This is where you will refine our list to your liking (if you do not want to go through our whole catalogue). It will work on a “search and filter/s” or multiple filters option. So, if you are particularly looking for Strokes new vinyl… you can type “Strokes” in SEARCH, click the NEW option in CONDITION and VINYL in FORMAT and then click SHOW RESULT. If you are only looking for in-stock new CDs… you will click IN STOCK in AVAILIBILITY, NEW in CONDITION and CDs in FORMAT… so on and so forth. At any time, you want to close filter, click CLOSE FILTER and if you want to cancel all filters, click ALL ITEMS again to go back to ALL ITEMS listing
Why do I see one particular item in stock at the store but is out of stock on the webstore (and vice versa)?
Please take note that the store inventory and the webstore inventory are 2 totally separate list. Things that you can find at the store, you cannot find it online and vice versa. There will be some common overlapping new titles, but for used items, they are specific for either the store or the webstore.
Easy peasy. Log in… then click the MY ACCOUNT/ORDERS and then ORDERS. All your orders statuses will be there. Take note… if you are doing self-collection, please wait for the “READY FOR PICKUP” status before coming to the store
Yes you can. Order and checkout as usual but remember to choose the “In-store pickup” option under SHIPPING. Once, your order status is “READY FOR PICKUP”, call the store at +60356130020 to inform staff on duty about the pickup. Notify us of these three important information i) order ID, ii) items that are in your order and lastly, iii) the estimated time that the courier will be doing the pickup
We tend to be super, strict when grading used items. In fact, most of the times, we will to “under grade” a particular item, so customers won’t be shortchanged. This the reason why you will never see our used items graded “Mint”, “Near Mint” or even “Excellent”. Please refer to Record Collector website for a rundown on the grading system.
Best not to… but if you need to, drop us a message with your Order ID and we will try to sort it out for you. There will be an administration charge of RM15.00 that will be minus off from the refund amount for “customer-requested” order cancellation or cancellation of backorder, before the stipulated 8-weeks time period or preorder, before the release date. The charge will also applies if cancellation is done when item/s is/are already in-stock
On our part, we will try to pack your items to the best of our ability for it to arrive safe but you’ll never know what mood your postman will be on a particular day! If you need return it, please do post it back in the original packaging. You will need to bear the posting cost but we will refund you back the cost of the item. Oh ya… all returned items have to be done within 3 days upon receiving the items.
We are shipping out to Singapore and Indonesia now… then a few other countries, in stages and then the rest of the world after that.
By default, we will engaged Poslaju to deliver all of your order for Semenanjung/Sabah/Sarawak and EMS Malaysia for Singapore. Along the way, in the future, we will try to add a few more courier choices.
Lots of factors (weather, holidays, peak periods etc) come into play when we are estimating how many days shipping will take, but if push comes to shove, we would say, Semenanjung: 3-5 working days, Sabah/Sarawak: 5-8 working days, Singapore: 10-14 working days and Indonesia: 14-20 working days, from the drop-off date.
Sometimes, in cases where we are not able to fulfill your order or, for some unfortunate reasons, we will have to proceed with the process of refund. For Malaysians, refund will be as easy as transferring back to your local banks. Details will be given to you when we are processing it… or if you prefer, as a form of a ‘gift card’ which you can use it to purchase stuff on the webstore. For overseas customers though, we are not able to direct the refund to your bank account but instead, the refund will be transferred to a ‘gift card’
No, you cant
Sometimes, it’s a typing error. CONTACT US if that’s the case. Most of the time, Poslaju tracking system might lagged a bit and you are advise to check it at a later time.
I check out an item listed at a certain price but the price change at a later date during ordering. Why is that?
Currency fluctuates… can’t be helped. We ordered most of our stuff from overseas and we are at the mercy of currency fluctuation every minute. Also, sometimes a product might be discounted when we ordered it but when the discount period is over, it will returned back to its original price. Oh and… labels/distributors will change their prices of their items in a blink, which we will have to adjust accordingly
I ordered a specified, exclusive colour vinyl but when I received it, it's just the regular one. Why?
Exclusive items are very much sought-after and are very much dependent on allocations by our distributors. First of all, we we manage to get it, we will make sure that you get it. But of course, there will be times, say you ordered a red vinyl version of a particular items, but it got sold out in a jiff. We will send you the regular version and refund you the price difference, if there’s any.
Someone just beat you to it for that item. Adding to cart does not mean that the item is “reserved”. Item will only be “reserved” after payment is done.